1 (866) 979-0453
Knowledge Base
LOG IN

Managing Account

< All Topics
Print

Account Management

In this article, you can learn how to view and edit company information, add a logo and enable 2-factor authentication.

Viewing Account Information

To access Account information such as Company info, click on the left bottom part of the Navigation bar on the button “Account”.

There you will be able to see and change the following: 

  • Company Name – your company name that will appear on the header of your NCR/Conformance Reports. 
  • Phone Number & Extension – your main phone number that you prefer to use for contacting.
  • Address (City, Country, Postal Code etc.) – this address might be used for delivering different parcels, such as starter kit, certification rewards etc.
  • Photon Region – photon is used for connecting your HoloLens to the tablet. The region is set as the closest to your location, and is not editable, so please ignore it. 
  • Two-Factor Authentication – this feature will allow you to enable a second layer authorization via the email for the Webportal only. You will see full description of the feature below in this article.  
  • Company Logo – this logo will appear on the header of your NCR/Conformance Reports.

 

Accessing Account page

To access the account information/company details you need to have admin permissions as a user. If you do not see Account tab on the left navigation bar, please contact your admin to change your permissions. 

Editing Account Information

To edit company details, click on “Edit Company” on the right top corner of the main Company Details page that you can see on the previous screneshot. 

Enable 2-Factor Authentication

To enable 2-factor Authentication, you need to scroll to the bottom of Edit Company Details page. There, you can find a corresponding toggle: 

As you enable it, click on “Update Company Info” and confirm the update in the pop-up.

Please note that this feature is enabled for all users within the company, and they are required to have an email within their user details, as this email will be used to send an authentication code. 

How 2-Factor Works

The process is quite simple:

  1. Log in into the Webportal. 
  2. After you input your username and password, click on “Login”. You will be redirected to the next page with the code input. 
  3. Navigate to the email address added within your FabStation user/employee details.

    The code will be sent from support@fabstation.com.

  4. Copy and paste the code into the login page. 
  5. Click on Login again. 

If you did not receive the code to your email, please check your junk and spam folders. 

In case your email address is managed by an IT department, please reach out to them to check that support@fabstation.com is whitelisted. 

Table of Contents